:root{--chat-bg-glass:#ffffffbf;--chat-border-glass:#e5e8f299;--chat-header-bg:linear-gradient(135deg, #3b82f6, #1e3a8a);--chat-shadow-glowing:0 20px 40px -10px #3b82f626, 0 0 30px #3b82f60d}:root[data-theme=dark]{--chat-bg-glass:#0f172abf;--chat-border-glass:#ffffff14;--chat-header-bg:linear-gradient(135deg, #1e40af, #0f172a);--chat-shadow-glowing:0 25px 50px -12px #00000080, 0 0 30px #3b82f61a}.live-chat-wrapper{z-index:9999;pointer-events:none;flex-direction:column;align-items:flex-end;font-family:inherit;display:flex;position:fixed;bottom:24px;right:24px}.live-chat-wrapper *{pointer-events:auto}.live-chat-fab{color:#fff;cursor:pointer;background:linear-gradient(135deg,#2563eb,#1d4ed8);border:none;border-radius:50%;outline:none;justify-content:center;align-items:center;width:62px;height:62px;transition:all .4s cubic-bezier(.175,.885,.32,1.275);display:flex;position:relative;box-shadow:0 10px 25px -5px #2563eb66,0 0 15px #2563eb33}.live-chat-fab:after{content:"";z-index:-1;opacity:0;background:linear-gradient(135deg,#60a5fa,#2563eb);border-radius:50%;transition:opacity .3s;position:absolute;inset:-3px}.live-chat-fab:hover{transform:translateY(-6px)scale(1.06);box-shadow:0 15px 30px -5px #2563eb80,0 0 25px #2563eb4d}.live-chat-fab:hover:after{opacity:1}.live-chat-fab:active{transform:scale(.94)}.fab-icon{width:26px;height:26px;transition:transform .4s}.live-chat-fab:hover .fab-icon{transform:rotate(8deg)}.unread-badge{color:#fff;border:2px solid var(--bg);background:linear-gradient(135deg,#ef4444,#dc2626);border-radius:11px;justify-content:center;align-items:center;min-width:22px;height:22px;padding:0 6px;font-size:11px;font-weight:800;animation:2s cubic-bezier(.45,0,.55,1) infinite pulse-ring;display:flex;position:absolute;top:-2px;right:-2px;box-shadow:0 3px 8px #ef444466}@keyframes pulse-ring{0%{box-shadow:0 0 #ef444499}70%{box-shadow:0 0 0 8px #ef444400}to{box-shadow:0 0 #ef444400}}.live-chat-window{background:var(--chat-bg-glass);-webkit-backdrop-filter:blur(18px);border:1px solid var(--chat-border-glass);width:370px;height:580px;max-height:calc(100vh - 120px);box-shadow:var(--chat-shadow-glowing);transform-origin:100% 100%;border-radius:24px;flex-direction:column;margin-bottom:16px;transition:background .3s,border-color .3s,box-shadow .3s;animation:.45s cubic-bezier(.34,1.56,.64,1) forwards chat-pop-in;display:flex;overflow:hidden}@keyframes chat-pop-in{0%{opacity:0;transform:scale(.85)translateY(24px)}to{opacity:1;transform:scale(1)translateY(0)}}.chat-header{background:var(--chat-header-bg);color:#fff;border-bottom:1px solid #ffffff0d;justify-content:space-between;align-items:center;padding:18px 20px;display:flex;position:relative}.chat-header:before{content:"";pointer-events:none;background:linear-gradient(#ffffff14,#0000);position:absolute;inset:0}.chat-header-info{align-items:center;gap:12px;display:flex}.chat-avatar{background:#ffffff26;border:1px solid #ffffff40;border-radius:50%;justify-content:center;align-items:center;width:42px;height:42px;display:flex;position:relative;box-shadow:0 4px 10px #0000001a}.chat-avatar svg{color:#fff;width:22px;height:22px}.online-indicator{background-color:#10b981;border:2px solid #1d4ed8;border-radius:50%;width:11px;height:11px;animation:2s infinite pulse-green;position:absolute;bottom:0;right:0}@keyframes pulse-green{0%{box-shadow:0 0 #10b981b3}70%{box-shadow:0 0 0 6px #10b98100}to{box-shadow:0 0 #10b98100}}.chat-header-info h4{letter-spacing:-.2px;margin:0;font-size:15px;font-weight:800}.chat-header-info p{opacity:.85;align-items:center;gap:4px;margin:2px 0 0;font-size:11px;display:flex}.chat-close-btn{color:#fff;cursor:pointer;background:#ffffff1a;border:none;border-radius:50%;justify-content:center;align-items:center;width:32px;height:32px;transition:all .25s;display:flex}.chat-close-btn:hover{background:#ffffff40;transform:scale(1.08)}.chat-close-btn svg{width:16px;height:16px}.chat-messages{scroll-behavior:smooth;background:0 0;flex-direction:column;flex:1;gap:16px;padding:20px;display:flex;overflow-y:auto}.chat-messages::-webkit-scrollbar{width:5px}.sessions-list::-webkit-scrollbar{width:5px}.chat-messages::-webkit-scrollbar-track{background:0 0}.sessions-list::-webkit-scrollbar-track{background:0 0}.chat-messages::-webkit-scrollbar-thumb{background:#9ca3af4d;border-radius:10px}.sessions-list::-webkit-scrollbar-thumb{background:#9ca3af4d;border-radius:10px}.chat-messages::-webkit-scrollbar-thumb:hover{background:#9ca3af80}.sessions-list::-webkit-scrollbar-thumb:hover{background:#9ca3af80}.chat-empty{text-align:center;color:var(--muted);flex-direction:column;justify-content:center;align-items:center;max-width:80%;margin:auto;animation:.5s ease-out fade-in;display:flex}.chat-empty-svg{width:64px;height:64px;color:var(--primary);opacity:.5;margin-bottom:16px;animation:3s ease-in-out infinite float}@keyframes float{0%,to{transform:translateY(0)}50%{transform:translateY(-8px)}}.chat-empty p{margin:0;font-size:14px;font-weight:700}.chat-empty-sub{opacity:.8;margin-top:6px;font-size:11px}.chat-bubble-wrapper{flex-direction:column;max-width:82%;display:flex;position:relative}.chat-bubble-wrapper.is-user{align-self:flex-start;align-items:flex-start;animation:.35s cubic-bezier(.16,1,.3,1) forwards slide-in-right}.chat-bubble-wrapper.is-admin{align-self:flex-end;align-items:flex-end;animation:.35s cubic-bezier(.16,1,.3,1) forwards slide-in-left}@keyframes slide-in-right{0%{opacity:0;transform:translate(-16px)}to{opacity:1;transform:translate(0)}}@keyframes slide-in-left{0%{opacity:0;transform:translate(16px)}to{opacity:1;transform:translate(0)}}.chat-bubble{word-wrap:break-word;border-radius:20px;min-width:75px;padding:10px 16px 20px;font-size:13.5px;line-height:1.6;position:relative;box-shadow:0 2px 8px #00000008}.bubble-user{background:linear-gradient(135deg, var(--primary), var(--primary-2,#3b82f6));color:#fff;border-bottom-right-radius:4px;border-bottom-left-radius:20px}.bubble-admin{background:var(--card);color:var(--text);border:1px solid var(--line);border-bottom-right-radius:20px;border-bottom-left-radius:4px;box-shadow:0 4px 12px #0000000a}.chat-time{-webkit-user-select:none;user-select:none;opacity:.65;font-size:9px;position:absolute;bottom:4px;left:12px}.bubble-user .chat-time{color:#ffffffd9}.bubble-admin .chat-time{color:var(--muted)}.chat-input-area{border-top:1px solid var(--chat-border-glass);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#fff6;align-items:center;gap:12px;padding:16px;display:flex}:root[data-theme=dark] .chat-input-area{background:#0f172a66}.chat-input-area input{border:1px solid var(--line);background:var(--card);color:var(--text);border-radius:24px;outline:none;flex:1;padding:10px 18px;font-size:13px;transition:all .3s;box-shadow:inset 0 2px 4px #00000005}.chat-input-area input:focus{border-color:var(--primary);box-shadow:0 0 0 3px #2563eb26}.chat-input-area input:disabled{opacity:.7;cursor:not-allowed}.chat-input-area button{background:var(--primary);color:#fff;cursor:pointer;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;transition:all .3s cubic-bezier(.175,.885,.32,1.275);display:flex;box-shadow:0 4px 10px #2563eb40}.chat-input-area button:disabled{background:var(--muted);opacity:.5;cursor:not-allowed;box-shadow:none}.chat-input-area button:not(:disabled):hover{background:var(--primary-2);transform:scale(1.1)rotate(-5deg);box-shadow:0 6px 14px #2563eb59}.chat-input-area button svg{width:18px;height:18px}.admin-chat-wrapper .live-chat-window{width:390px}.sessions-list{background:0 0;flex-direction:column;flex:1;display:flex;overflow-y:auto}.session-item{border-bottom:1px solid var(--chat-border-glass);cursor:pointer;justify-content:space-between;align-items:center;padding:16px 20px;transition:all .25s;display:flex;position:relative;overflow:hidden}.session-item:after{content:"";background:var(--primary);width:4px;transition:transform .2s;position:absolute;top:0;bottom:0;left:0;transform:scaleY(0)}.session-item:hover{background:#3b82f60d}.session-item.active-session{background:#3b82f614}.session-item.active-session:after{transform:scaleY(1)}.session-item.unread-session{background:#ef444408}.session-details{align-items:center;gap:12px;display:flex}.session-avatar{color:#fff;text-transform:uppercase;background:linear-gradient(135deg,#10b981,#3b82f6);border:1px solid #ffffff1a;border-radius:50%;justify-content:center;align-items:center;width:40px;height:40px;font-size:15px;font-weight:700;display:flex;box-shadow:0 4px 10px #3b82f626}.session-text-info{flex-direction:column;gap:4px;display:flex}.session-name{color:var(--text);font-size:13.5px;font-weight:800}.session-time{color:var(--muted);font-size:11px}.session-unread-badge{color:#fff;background:linear-gradient(135deg,#ef4444,#dc2626);border-radius:12px;padding:3px 8px;font-size:10px;font-weight:800;box-shadow:0 3px 6px #ef44444d}@keyframes fade-in{0%{opacity:0}to{opacity:1}}.chat-greeting-tooltip{background:var(--chat-bg-glass);-webkit-backdrop-filter:blur(14px);border:1px solid var(--chat-border-glass);cursor:pointer;z-index:9998;direction:rtl;border-radius:18px;width:250px;padding:12px 14px;transition:all .3s;animation:.55s cubic-bezier(.175,.885,.32,1.275) forwards greeting-bounce;position:absolute;bottom:82px;right:0;box-shadow:0 10px 30px -5px #0000001a,0 0 15px #3b82f608}.chat-greeting-tooltip:hover{transform:translateY(-4px);box-shadow:0 12px 35px -5px #0000001f,0 0 20px #3b82f60d}.greeting-close-btn{width:18px;height:18px;color:var(--muted);cursor:pointer;opacity:.6;background:0 0;border:none;border-radius:50%;justify-content:center;align-items:center;transition:all .2s;display:flex;position:absolute;top:8px;left:8px}.greeting-close-btn:hover{opacity:1;color:var(--text);background:#9ca3af26}.greeting-close-btn svg{width:9px;height:9px}.greeting-content{align-items:flex-start;gap:10px;padding-left:6px;display:flex}.greeting-wave{transform-origin:70% 70%;font-size:16px;animation:1.5s ease-in-out infinite wave-hand;display:inline-block}.greeting-content p{color:var(--text);text-align:right;margin:0;font-size:12px;font-weight:700;line-height:1.5}@keyframes greeting-bounce{0%{opacity:0;transform:scale(.8)translateY(15px)}to{opacity:1;transform:scale(1)translateY(0)}}@keyframes wave-hand{0%,to{transform:rotate(0)}25%{transform:rotate(-15deg)}75%{transform:rotate(15deg)}}.chat-media-btn{border:1.5px solid var(--line);width:34px;height:34px;color:var(--muted);cursor:pointer;background:0 0;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;padding:0;transition:all .25s;display:flex}.chat-media-btn svg{width:15px;height:15px}.chat-media-btn:hover:not(:disabled){border-color:var(--primary);color:var(--primary);background:#2563eb14;transform:scale(1.08)}.chat-media-btn:disabled{opacity:.4;cursor:not-allowed}.chat-media-btn.is-recording{color:#ef4444;background:#ef44441f;border-color:#ef4444;animation:1.2s infinite pulse-red}@keyframes pulse-red{0%,to{box-shadow:0 0 #ef444480}50%{box-shadow:0 0 0 6px #ef444400}}.chat-media-btn.mic-cooldown{border-color:var(--muted);color:var(--muted);cursor:not-allowed;opacity:.7;background:#9ca3af1a}.voice-toast-overlay{z-index:10;pointer-events:none;animation:.25s cubic-bezier(.34,1.56,.64,1) forwards toast-slide-up;position:absolute;bottom:78px;left:50%;transform:translate(-50%)}@keyframes toast-slide-up{0%{opacity:0;transform:translate(-50%)translateY(10px)}to{opacity:1;transform:translate(-50%)translateY(0)}}.voice-toast{color:#ef4444;white-space:nowrap;-webkit-backdrop-filter:blur(8px);background:#0f172ae0;border:1px solid #ef444459;border-radius:999px;align-items:center;gap:6px;padding:7px 14px;font-size:12px;font-weight:700;display:inline-flex;box-shadow:0 4px 16px #00000040}.voice-toast:before{content:"⚠";font-size:13px}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.spin{animation:.8s linear infinite spin}.recording-indicator{color:#ef4444;background:#ef44440f;border-top:1px solid #ef444426;border-bottom:1px solid #ef44441a;align-items:center;gap:10px;padding:10px 18px;font-size:12px;font-weight:600;display:flex}.rec-waveform{flex-shrink:0;align-items:center;gap:3px;height:32px;display:flex}.rec-waveform-bar{background:#ef4444;border-radius:3px;width:3px;transition:height 80ms;box-shadow:0 0 4px #ef444466}.rec-timer{font-variant-numeric:tabular-nums;font-family:monospace;font-size:13px}.rec-stop-btn{color:#fff;cursor:pointer;background:#ef4444;border:none;border-radius:50%;justify-content:center;align-items:center;width:24px;height:24px;transition:transform .2s;display:flex}.rec-stop-btn:hover{transform:scale(1.1)}.rec-stop-btn svg{width:11px;height:11px}.bubble-media{box-shadow:none!important;background:0 0!important;border:none!important;min-width:auto!important;padding:6px!important}.bubble-media:not(.has-caption) .chat-time{-webkit-backdrop-filter:blur(4px);opacity:1;z-index:2;background:#0000008c;border-radius:8px;padding:2px 6px;bottom:12px;left:14px;color:#fff!important}.bubble-media.has-caption{padding-bottom:22px!important}.bubble-media.has-caption .chat-time{color:var(--muted);bottom:4px;left:10px}.chat-media-img-wrap,.chat-media-video-wrap{flex-direction:column;gap:6px;max-width:240px;display:flex}.chat-media-audio-wrap{flex-direction:column;gap:6px;max-width:240px;padding-bottom:20px;display:flex}.chat-media-img{object-fit:cover;cursor:zoom-in;border-radius:14px;max-width:240px;max-height:200px;transition:opacity .2s,transform .2s;display:block;box-shadow:0 4px 14px #0000001f}.chat-media-img:hover{opacity:.9;transform:scale(1.02)}.chat-media-video{border-radius:14px;outline:none;max-width:240px;max-height:180px;display:block;box-shadow:0 4px 14px #0000001f}.voice-player{-webkit-backdrop-filter:blur(12px);background:#ffffff2e;border:1px solid #ffffff40;border-radius:999px;align-items:center;gap:10px;min-width:200px;max-width:240px;padding:8px 14px 8px 8px;display:flex;box-shadow:0 4px 16px #0000001f,inset 0 1px #ffffff59}:root[data-theme=dark] .voice-player{background:#1e293b8c;border-color:#ffffff1a;box-shadow:0 4px 16px #0000004d,inset 0 1px #ffffff14}.voice-play-btn{background:var(--primary);color:#fff;cursor:pointer;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;padding:0;transition:transform .2s,box-shadow .2s;display:flex;box-shadow:0 3px 8px #2563eb59}.voice-play-btn:hover{transform:scale(1.1);box-shadow:0 5px 14px #2563eb73}.voice-play-btn svg{width:14px;height:14px;margin-left:1px}.voice-track{cursor:pointer;background:#0000001f;border-radius:99px;flex:1;height:4px;position:relative;overflow:visible}:root[data-theme=dark] .voice-track{background:#ffffff1f}.voice-track-fill{background:var(--primary);pointer-events:none;border-radius:99px;height:100%;transition:width 80ms linear}.voice-track-thumb{background:var(--primary);pointer-events:none;border:2px solid #fff;border-radius:50%;width:12px;height:12px;transition:left 80ms linear;position:absolute;top:50%;transform:translate(-50%,-50%);box-shadow:0 1px 4px #00000040}.voice-time{font-variant-numeric:tabular-nums;color:var(--muted);white-space:nowrap;text-align:right;min-width:28px;font-size:11px}.chat-media-caption{color:var(--muted);padding:0 4px;font-size:12px;line-height:1.4}.chat-date-divider{justify-content:center;align-items:center;width:100%;margin:18px 0 8px;display:flex;position:relative}.chat-date-divider:before{content:"";background:var(--chat-border-glass);z-index:1;height:1px;position:absolute;top:50%;left:0;right:0}.chat-date-divider span{background:var(--chat-bg-glass);-webkit-backdrop-filter:blur(8px);border:1px solid var(--chat-border-glass);color:var(--muted);z-index:2;border-radius:12px;padding:4px 12px;font-size:10px;font-weight:700;position:relative;box-shadow:0 2px 8px #0000000d}@media (max-width:480px){.live-chat-wrapper{bottom:16px;right:16px}.live-chat-window{height:75vh;width:calc(100vw - 32px)!important}.live-chat-fab{width:56px;height:56px}.chat-greeting-tooltip{width:calc(100vw - 32px);bottom:74px}}